Legal information
Privacy policy
What data you give us, what we use it for and how you can ask us to change or delete it. (English translation for information; the Spanish version prevails.)
Who processes your data
The data controller is Cases Rurals El Castell, S.L. For anything about your data, write to us at ruralcastell@hotmail.com or call +34 606 089 818.
- Company name: Cases Rurals El Castell, S.L.
- Tax ID (NIF): B97583314
- Registered office: C/ Tossal, 1, 46595 Torres Torres (Valencia)
- Rural houses: C/ Pujada al Castell, 11, 46595 Torres Torres (Valencia)
- Phone: 606 089 818
- Email: ruralcastell@hotmail.com
- Valencian Region Tourism Register: EEAT-153V (Torres Torres houses). Registration for Ca Milieta, in Segart, is in progress.
What data we collect
When you use the Book form: name, phone, email, dates, number of guests, arrival time, whatever you write in the message and whether you’re bringing a pet, need a cot or want to eat at the restaurant.
When you stay with us, also the details of each guest that the law requires us to collect for the guest register.
We don’t ask for payment details through this website.
When you browse, we count visits anonymously: which pages are viewed, which website you came from, the country and the type of device. We do this with a tool installed on our own server, without cookies and without storing your IP address, based on our legitimate interest in improving the website.
The website assistant (chat)
If you use the “Questions? Ask us” chat, we keep what you write and the answers for 90 days, with the date and the page you’re writing from, to review the answers and improve the information on the website. We don’t store your name or your IP address; we only use an encrypted connection code for one hour to prevent abuse.
The answers are generated by an artificial intelligence service from Google (Gemini API), which receives the text of the conversation in order to reply. In its free tier, Google may use that content to improve its products, under its own terms. That’s why we ask you not to write personal data in the chat: to book or give us your details, use WhatsApp, the phone or the form.
The assistant’s answers are automatic and for guidance only. Availability, prices and conditions are always confirmed by Mari.
What we use it for
- To answer your enquiry with availability and price.
- To manage the booking and your stay: confirm it, ask your arrival time and look after you while you’re here.
- To comply with the guest register required by Royal Decree 933/2021 and report it to the Spanish Ministry of the Interior.
We won’t send you advertising or newsletters. Nor do we make automated decisions with your data.
Why we can use it
- The enquiry: your consent, when you tick the box on the form (article 6.1.a of the General Data Protection Regulation).
- The booking and stay: it’s necessary for the accommodation contract you ask us for (article 6.1.b).
- The guest register: it’s a legal obligation (article 6.1.c).
How long we keep it
- Enquiries that don’t end in a booking: we delete them within one year at most.
- Bookings: for as long as the relationship lasts and, afterwards, for the time required by tax and consumer regulations.
- Guest register: three years, as set by Royal Decree 933/2021.
Who we share it with
We don’t sell or transfer your data. It only reaches:
- Hostinger, the company that hosts this website, which stores form messages on our server and manages our email info@ruralcastell.com.
- Google (Gemini API), only the text you write in the assistant chat, to generate the answer. Google may process it outside the European Union, with the safeguards of the EU-US Data Privacy Framework.
- Microsoft, because enquiries arrive in our Hotmail inbox. Microsoft may process them outside the European Union, with the safeguards of the EU-US Data Privacy Framework.
- The Spanish Ministry of the Interior, only with the guest register data and because the law requires it.
If you book through Booking or another platform, that platform processes your data under its own policy. If you open the map on the Things to do page, OpenStreetMap and Cloudflare (cdnjs) receive your IP address to send you the map.
Your rights
You can ask us at any time to see your data, correct it, delete it, restrict or object to its use, take it elsewhere or withdraw the consent you gave us. Just write to ruralcastell@hotmail.com or to our postal address saying what you’d like. We’ll reply within one month at most.
If you believe we haven’t handled your data properly, you can complain to the Spanish Data Protection Agency, at www.aepd.es.
Last updated: November 2026.